Antecedents to perceived service quality: an exploratory study in the banking industry

Author: Gounaris Spiros P   Stathakopoulos Vlassis   Athanassopoulos Antreas D  

Publisher: Emerald Group Publishing Ltd

ISSN: 0265-2323

Source: The International Journal of Bank Marketing, Vol.21, Iss.4, 2003-06, pp. : 168-190

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Abstract