Service quality in the banking industry: an assessment in a developing economy

By Angur Madhukar G   Nataraajan Rajan   Jr John S Jahera  

The International Journal of Bank Marketing, Vol. 17, Iss. 3, 1999-03 ,pp. : 116-125

Emerald Group Publishing Ltd

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Antecedents to perceived service quality: an exploratory study in the banking industry

By Gounaris Spiros P   Stathakopoulos Vlassis   Athanassopoulos Antreas D  

The International Journal of Bank Marketing, Vol. 21, Iss. 4, 2003-06 ,pp. : 168-190

Emerald Group Publishing Ltd

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Exploring the mediation effect of service quality implementation on the relationship between service quality and performance in the banking industry in Jordan

By Akroush Mamoun N.  

Global Business and Economics Review, Vol. 10, Iss. 1, 2008-01 ,pp. : 98-122

Inderscience Publishers

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A comparison of service quality in the banking industry: Some evidence from Turkish- and Greek-speaking areas in Cyprus

By Arasli Huseyin   Turan Katircioglu Salih   Mehtap-Smadi Salime  

The International Journal of Bank Marketing, Vol. 23, Iss. 7, 2005-01 ,pp. : 508-526

Emerald Group Publishing Ltd

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The influence of socio-demographic variables on customer satisfaction and loyalty in the private banking industry

By Seiler Volker   Rudolf Markus   Krume Tim  

The International Journal of Bank Marketing, Vol. 31, Iss. 4, 2013-06 ,pp. : 235-258

Emerald Group Publishing Ltd

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