An exploratory study on the use of banking technology in the UK: A ranking of importance of selected technology on consumer perception of service delivery performance

Author： Joseph Mathew   Sekhon Yasmin   Stone George   Tinson Julie  

Publisher： Emerald Group Publishing Ltd

ISSN： 0265-2323

Source： The International Journal of Bank Marketing, Vol.23, Iss.5, 2005-05, pp. : 397-413

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