The effect of quality circles on perceived service quality in financial services

By Millson Fiona   Kirk-Smith Michael  

Journal of Marketing Practice: Applied Marketing Science, Vol. 2, Iss. 4, 1996-04 ,pp. : 75-88

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The effect of relationship marketing orientation on business performance in a service-oriented economy

By Sin Leo Y.M.   Tse Alan C.B.   Yau Oliver H.M.   Lee Jenny S.Y.   Chow Raymond  

Journal of Services Marketing, Vol. 16, Iss. 7, 2002-10 ,pp. : 656-676

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Antecedents and consequences of buyer-seller relationship quality in the financial services industry

By Rajaobelina Lova   Bergeron Jasmin  

The International Journal of Bank Marketing, Vol. 27, Iss. 5, 2009-07 ,pp. : 359-380

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The impact of communication effectiveness and service quality on relationship commitment in consumer, professional services

By Sharma Neeru   Patterson Paul G  

Journal of Services Marketing, Vol. 13, Iss. 2, 1999-02 ,pp. : 151-170

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Benchmarking measures of customer satisfaction, quality and performance for new financial service products

By Edgett Scott   Snow Kim  

Journal of Product and Brand Management, Vol. 6, Iss. 4, 1997-04 ,pp. : 250-259

Emerald Group Publishing Ltd

Access to resources Recommend Favorite