The role of satisfaction and website usability in developing customer loyalty and positive word-of-mouth in the e-banking services

Author： Casaló Luis V. Flavián Carlos Guinalíu Miguel

Publisher： Emerald Group Publishing Ltd

ISSN： 0265-2323

Source： The International Journal of Bank Marketing, Vol.26, Iss.6, 2008-09, pp. : 399-417

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