Exploring the effects of different reward programs on in-role and extra-role performance of retail sales associates

By Yap Jo En   Bove Liliana L.   Beverland Michael B.  

Qualitative Market Research: An International Journal, Vol. 12, Iss. 3, 2009-06 ,pp. : 279-294

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Organizational values, work norms, and relational role behaviours: an empirical retail assessment

By Kwon Up   Beatty Sharon E.   Lueg Jason E.  

The International Review of Retail, Distribution and Consumer Research, Vol. 10, Iss. 4, 2000-10 ,pp. : 401-416

Routledge Ltd

Access to resources Recommend Favorite

Does hope moderate the impact of job burnout on frontline bank employees' in-role and extra-role performances?

By Yavas Ugur   Babakus Emin   Karatepe Osman M.  

The International Journal of Bank Marketing, Vol. 31, Iss. 1, 2013-01 ,pp. : 56-70

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Exploring the role of the online customer experience in firms' multi-channel strategy: an empirical analysis of the retail banking services sector

By Klaus Phil  

Journal of Strategic Marketing, Vol. 21, Iss. 5, 2013-08 ,pp. : 429-442

Routledge Ltd

Access to resources Recommend Favorite

The role of retail internationalisation in the establishment of a European retail structure

By Myers Hayley   Alexander Nicholas  

International Journal of Retail & Distribution Management, Vol. 35, Iss. 1, 2007-02 ,pp. : 6-19

Emerald Group Publishing Ltd

Access to resources Recommend Favorite