Does hope moderate the impact of job burnout on frontline bank employees' in-role and extra-role performances?

Author: Yavas Ugur   Babakus Emin   Karatepe Osman M.  

Publisher: Emerald Group Publishing Ltd

ISSN: 0265-2323

Source: The International Journal of Bank Marketing, Vol.31, Iss.1, 2013-01, pp. : 56-70

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