The effect of job resourcefulness on role stress, emotional exhaustion and overall performance: A study of frontline bank employees

By Karatepe Osman M   Aga Mehmet  

Journal of Financial Services Marketing, Vol. 18, Iss. 2, 2013-06 ,pp. : 91-105

Palgrave Macmillan Ltd

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Exploring the effects of different reward programs on in-role and extra-role performance of retail sales associates

By Yap Jo En   Bove Liliana L.   Beverland Michael B.  

Qualitative Market Research: An International Journal, Vol. 12, Iss. 3, 2009-06 ,pp. : 279-294

Emerald Group Publishing Ltd

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The impact of role stressors and work overload on job burnout

By Surana Shilpa Jain   Singh Anup K.  

International Journal of Intelligent Enterprise, Vol. 2, Iss. 1, 2013-10 ,pp. : 64-83

Inderscience Publishers

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Job resourcefulness, symptoms of burnout and service recovery performance: an examination of call centre frontline employees

By Ashill Nicholas J.   Rod Michel   Thirkell Peter   Carruthers Janet  

Journal of Services Marketing, Vol. 23, Iss. 5, 2009-07 ,pp. : 338-350

Emerald Group Publishing Ltd

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Within-role, extra-role and anti-role behaviours in retail banking

By Wallace Elaine   Chernatony Leslie de   Buil Isabel  

The International Journal of Bank Marketing, Vol. 29, Iss. 6, 2011-09 ,pp. : 470-488

Emerald Group Publishing Ltd

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