Salesperson resistance to change: an empirical investigation of antecedents and outcomes

Author： Jaramillo Fernando   Mulki Jay Prakash   Onyemah Vincent   Pesquera Martha Rivera  

Publisher： Emerald Group Publishing Ltd

ISSN： 0265-2323

Source： The International Journal of Bank Marketing, Vol.30, Iss.7, 2012-10, pp. : 548-566

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