Assessing relationship quality in four business-to-business markets

By Ashnai Bahar   Smirnova Maria   Kouchtch Sergei   Yu Qionglei   Barnes Bradley R.   Naudé Peter  

Marketing Intelligence & Planning, Vol. 27, Iss. 1, 2009-02 ,pp. : 86-102

Emerald Group Publishing Ltd

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Relationship value and relationship quality: Broadening the nomological network of business-to-business relationships

By Ulaga Wolfgang   Eggert Andreas  

European Journal of Marketing, Vol. 40, Iss. 3-4, 2006-03 ,pp. : 311-327

Emerald Group Publishing Ltd

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Service quality, relationship satisfaction, trust, commitment and business-to-business loyalty

By Caceres Ruben Chumpitaz   Paparoidamis Nicholas G.  

European Journal of Marketing, Vol. 41, Iss. 7-8, 2007-07 ,pp. : 836-867

Emerald Group Publishing Ltd

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Managing Quality in Business-to-business Services

By Szmigin Isabelle T.D.  

European Journal of Marketing, Vol. 27, Iss. 1, 1993-02 ,pp. : 2-21

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Eight steps to building a business-to-business relationship

By Cann Cynthia W  

The Journal of Business and Industrial Marketing, Vol. 13, Iss. 4-5, 1998-04 ,pp. : 393-405

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