Attributions on dissatisfying service encounters: A cross-cultural comparison between Canadian and PRC consumers

Author： Poon Patrick S Hui Michael K Au Kevin

ISSN： 0309-0566

Source： European Journal of Marketing, Vol.38, Iss.11-12, 2004-11, pp. : 1527-1540

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

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