Affective and cognitive antecedents of customer loyalty towards e-mail service providers

By Ranganathan Sampath Kumar   Madupu Vivek   Sen Sandipan   Brooks John R.  

Journal of Services Marketing, Vol. 27, Iss. 3, 2013-05 ,pp. : 195-206

Emerald Group Publishing Ltd

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Service loyalty: implications for service providers

By Javalgi Rajshekhar Raj G   Moberg Christopher R  

Journal of Services Marketing, Vol. 11, Iss. 3, 1997-03 ,pp. : 165-179

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On the relationships between logistics service deliverables, customer satisfaction and loyalty in industrial supply chains

By Giovanis Apostolos N.  

J. for International Business and Entrepreneurship Development, Vol. 7, Iss. 1, 2013-02 ,pp. : 63-80

Inderscience Publishers

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ICT implementation process model for logistics service providers

By Vieira Carolina Luisa dos Santos   Coelho Antônio Sérgio   Luna Monica Maria Mendes  

Industrial Management & Data Systems, Vol. 113, Iss. 4, 2013-04 ,pp. : 484-505

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Creating customer loyalty through service customization

By Coelho Pedro S.   Henseler Jörg  

European Journal of Marketing, Vol. 46, Iss. 3-4, 2012-03 ,pp. : 331-356

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