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Author: Javalgi Rajshekhar Raj G Moberg Christopher R
Publisher: Emerald Group Publishing Ltd
ISSN: 0887-6045
Source: Journal of Services Marketing, Vol.11, Iss.3, 1997-03, pp. : 165-179
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Abstract
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Service personalization and loyalty
By Ball Dwayne Coelho Pedro S. Vilares Manuel J.
Journal of Services Marketing, Vol. 20, Iss. 6, 2006-10 ,pp. :