Achieving customer service quality through teamwork: : The Murdoch University case

ISSN： 0968-4891

Source： Empowerment in Organisations, Vol.5, Iss.2, 1997-02, pp. : 96-112

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Measuring and Achieving Quality Customer Service in the Public Sector

By Nwankwo Sonny Richardson Bill

Managing Service Quality, Vol. 4, Iss. 6, 1994-06 ,pp. : 32-36

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Practical teamwork for customer service

By Macaulay Steve Cook Sarah

Team Performance Management, Vol. 1, Iss. 3, 1995-03 ,pp. : 35-41

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Achieving environmental excellence through effective teamwork

By Strachan Peter Anderson

Team Performance Management, Vol. 2, Iss. 1, 1996-01 ,pp. : 25-29

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

After-sales service quality as an antecedent of customer satisfaction: The case of electronic appliances

By Rigopoulou Irini D. Chaniotakis Ioannis E. Lymperopoulos Constantine Siomkos George I.

Managing Service Quality, Vol. 18, Iss. 5, 2008-09 ,pp. : 512-527

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Improve customer service through organisational learning: a case study

By Chen Jason C.H. Chong P. Pete Gering Kip Chuang Ta-Tao

International Journal of Innovation and Learning, Vol. 2, Iss. 1, 2005-02 ,pp. : 79-89

Inderscience Publishers

Access to resources Recommend Favorite