After-sales service quality as an antecedent of customer satisfaction: The case of electronic appliances

Author： Rigopoulou Irini D.   Chaniotakis Ioannis E.   Lymperopoulos Constantine   Siomkos George I.  

Publisher： Emerald Group Publishing Ltd

ISSN： 0960-4529

Source： Managing Service Quality, Vol.18, Iss.5, 2008-09, pp. : 512-527

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