Retaining telephone banking customers at Frontier Bank

By Ahmad Rizal   Buttle Francis  

The International Journal of Bank Marketing, Vol. 20, Iss. 1, 2002-02 ,pp. : 5-16

Emerald Group Publishing Ltd

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Retaining and divesting customers: an exploratory study of right customers, "at-risk" right customers, and wrong customers

By Woo Ka-shing   Fock Henry K.Y.  

Journal of Services Marketing, Vol. 18, Iss. 3, 2004-05 ,pp. : 187-197

Emerald Group Publishing Ltd

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Retaining business customers through adaptation and bonding: a case study of HDoX

By Ahmad Rizal   Buttle Francis  

The Journal of Business and Industrial Marketing, Vol. 16, Iss. 7, 2001-12 ,pp. : 553-573

Emerald Group Publishing Ltd

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Retaining customers in traditional retail financial services: interviewing 'les responsables'

By Dawes Farquhar Jillian  

The International Review of Retail, Distribution and Consumer Research, Vol. 13, Iss. 4, 2003-01 ,pp. : 393-404

Routledge Ltd

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Retaining customers through relationship quality: a services business marketing case

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Journal of Services Marketing, Vol. 22, Iss. 6, 2008-09 ,pp. : 445-453

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