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Quality Assurance in Education, Vol. 13, Iss. 2, 2005-06 ,pp. : 148-170

Emerald Group Publishing Ltd

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A decision model for self-assessment of business process based on the EFQM excellence model

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International Journal of Quality & Reliability Management, Vol. 20, Iss. 2, 2003-02 ,pp. : 164-188

Emerald Group Publishing Ltd

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The effect of academic culture on the implementation of the EFQM Excellence Model in UK universities

By Davies John   Douglas Alex   Douglas Jacqueline  

Quality Assurance in Education, Vol. 15, Iss. 4, 2007-10 ,pp. : 382-401

Emerald Group Publishing Ltd

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EFQM model self-assessment using a questionnaire approach in university administrative services

By Tarí Juan José   Juana-Espinosa Susana de  

The TQM Magazine, Vol. 19, Iss. 6, 2007-10 ,pp. : 604-616

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The need for education and training in the use of the EFQM model for quality management in UK higher education institutions

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Quality Assurance in Education, Vol. 10, Iss. 1, 2002-02 ,pp. : 26-36

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