Electronic word of mouth: The effects of incentives on e-referrals by senders and receivers

Author: Ahrens Jan   Coyle James R.   Strahilevitz Michal Ann  

Publisher: Emerald Group Publishing Ltd

ISSN: 0309-0566

Source: European Journal of Marketing, Vol.47, Iss.7, 2013-07, pp. : 1034-1051

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Abstract