Service quality and discretionary collaborative behaviour intentions: the moderating effect of personality

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International Journal of Productivity and Quality Management, Vol. 1, Iss. 3, 2005-12 ,pp. : 290-305

Inderscience Publishers

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Becoming a "World Class" Company With Logistics Service Quality

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Managing service quality: applying utility theory in the prioritization of service attributes

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International Journal of Quality & Reliability Management, Vol. 20, Iss. 4, 2003-04 ,pp. : 417-435

Emerald Group Publishing Ltd

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Effect of service climate on service quality: an integrative model

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International Journal of Services Technology and Management, Vol. 8, Iss. 2-3, 2007-03 ,pp. : 174-187

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Some moderating effects on the service quality-customer retention link

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International Journal of Operations & Production Management, Vol. 23, Iss. 2, 2003-02 ,pp. : 230-248

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