Moderating role of team identification on the relationship between service quality and repurchase intentions among spectators of professional sports

By Theodorakis Nicholas D.   Koustelios Athanasios   Robinson Leigh   Barlas Achilleas  

Managing Service Quality, Vol. 19, Iss. 4, 2009-07 ,pp. : 456-473

Emerald Group Publishing Ltd

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Effect of service quality on post-visit intentions over time: the case of a library

By Banwet Devinder K.   Datta Biplab  

Total Quality Management, Vol. 13, Iss. 4, 2002-07 ,pp. : 537-546

Routledge Ltd

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Applying loss aversion to investigate service quality in logistics: A moderating effect of service convenience

By Hsu Chia-Lin   Chen Mu-Chen   Chang Kuo-Chien   Chao Chuang-Min  

International Journal of Operations & Production Management, Vol. 30, Iss. 5, 2010-01 ,pp. : 508-525

Emerald Group Publishing Ltd

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The antecedents of re-purchase intentions: the service quality perspective

By Perrone Anthony  

International Journal of Services, Economics and Management, Vol. 5, Iss. 3, 2013-06 ,pp. : 203-221

Inderscience Publishers

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Service quality, service value, customer satisfaction and behavioural intentions of internet telephony

By Lin Pei-Chun   Chiang Mei-Hsin  

International Journal of Services Technology and Management, Vol. 15, Iss. 3-4, 2011-05 ,pp. : 261-280

Inderscience Publishers

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