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Journal of Strategic Marketing, Vol. 16, Iss. 4, 2008-09 ,pp. : 301-314

Routledge Ltd

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An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction: A New Zealand study

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Emerald Group Publishing Ltd

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On the relationship between initial motivation, and satisfaction and performance in joint ventures

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European Journal of Marketing, Vol. 38, Iss. 1-2, 2004-01 ,pp. : 150-174

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The relationship between employee satisfaction and customer satisfaction

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Journal of Services Marketing, Vol. 26, Iss. 5, 2012-07 ,pp. : 332-341

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Outsourcing of customer relationship management: implications for customer satisfaction

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Journal of Strategic Marketing, Vol. 21, Iss. 1, 2013-02 ,pp. : 68-81

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