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By Rod Michel   Ashill Nicholas J.   Shao Jinyi   Carruthers Janet  

Marketing Intelligence & Planning, Vol. 27, Iss. 1, 2009-02 ,pp. : 103-126

Emerald Group Publishing Ltd

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Customer relationship management implementation: An investigation of a scale's generalizability and its relationship with business performance in a developing country context

By Akroush Mamoun N.   Dahiyat Samer E.   Gharaibeh Hesham S.   Abu-Lail Bayan N.  

International Journal of Commerce and Management, Vol. 21, Iss. 2, 2011-06 ,pp. : 158-190

Emerald Group Publishing Ltd

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Understanding the relationship between attribute performance and overall satisfaction: Theory, measurement and implications

By Busacca Bruno   Padula Giovanna  

Marketing Intelligence & Planning, Vol. 23, Iss. 6, 2005-10 ,pp. : 543-561

Emerald Group Publishing Ltd

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Management practices, satisfaction with implementation and business performance: an empirical investigation of small scale enterprises in Kuwait

By Al-Wugayan Adel   Rao C.P.   Al-Duaij Hamad  

J. for International Business and Entrepreneurship Development, Vol. 3, Iss. 1-2, 2007-01 ,pp. : 121-135

Inderscience Publishers

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The relationship between service quality and customer satisfaction - a factor specific approach

By Sureshchandar G.S.   Rajendran Chandrasekharan   Anantharaman R.N.  

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