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Baltic Journal of Management, Vol. 6, Iss. 3, 2011-09 ,pp. : 320-341

Emerald Group Publishing Ltd

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An attention-based view on service orientation in the business strategy of manufacturing companies

By Gebauer Heiko  

Journal of Managerial Psychology, Vol. 24, Iss. 1, 2009-01 ,pp. : 79-98

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The impact of service orientation in corporate culture on business performance in manufacturing companies

By Gebauer Heiko   Edvardsson Bo   Bjurko Margareta  

Journal of Service Management, Vol. 21, Iss. 2, 2010-01 ,pp. : 237-259

Emerald Group Publishing Ltd

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Service quality orientation: an approach to diffusing mindfulness in SMEs

By Owusu-Frimpong Nana   Nwankwo Sonny  

International Journal of Quality & Reliability Management, Vol. 29, Iss. 6, 2012-06 ,pp. : 681-698

Emerald Group Publishing Ltd

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Exploitation or exploration in service business development?: Insights from a dynamic capabilities perspective

By Fischer Thomas   Gebauer Heiko   Gregory Mike   Ren Guangjie   Fleisch Elgar  

Journal of Service Management, Vol. 21, Iss. 5, 2010-10 ,pp. : 591-624

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