![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
Author: Raven Peter Welsh Dianne H.B.
Publisher: Emerald Group Publishing Ltd
ISSN: 0887-6045
Source: Journal of Services Marketing, Vol.18, Iss.3, 2004-05, pp. : 198-214
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
A measure of retail service quality
By Siu Noel Y.M. Cheung Jeff Tak-Hing
Marketing Intelligence & Planning, Vol. 19, Iss. 2, 2001-04 ,pp. :