Service providers and customers: social exchange theory and service loyalty

By Sierra Jeremy J   McQuitty Shaun  

Journal of Services Marketing, Vol. 19, Iss. 6, 2005-06 ,pp. : 392-400

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Integrating social issues and customer engagement to drive loyalty in a service organisation

By O'Brien Ingrid M.   Jarvis Wade   Soutar Geoffrey N.  

Journal of Services Marketing, Vol. 29, Iss. 6-7, 2015-09 ,pp. : 547-559

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Service personalization and loyalty

By Ball Dwayne   Coelho Pedro S.   Vilares Manuel J.  

Journal of Services Marketing, Vol. 20, Iss. 6, 2006-10 ,pp. : 391-403

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Service loyalty: implications for service providers

By Javalgi Rajshekhar Raj G   Moberg Christopher R  

Journal of Services Marketing, Vol. 11, Iss. 3, 1997-03 ,pp. : 165-179

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The impact of corporate social responsibility (CSR) and customer trust on the restoration of loyalty after service failure and recovery

By Choi Beomjoon   La Suna  

Journal of Services Marketing, Vol. 27, Iss. 3, 2013-05 ,pp. : 223-233

Emerald Group Publishing Ltd

Access to resources Recommend Favorite