An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e-shopping

By Gounaris Spiros   Dimitriadis Sergios   Stathakopoulos Vlasis  

Journal of Services Marketing, Vol. 24, Iss. 2, 2010-01 ,pp. : 142-156

Emerald Group Publishing Ltd

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Satisfaction, quality and value and effects on repurchase and positive word-of-mouth behavioral intentions in a B2B services context

By Molinari Lori K.   Abratt Russell   Dion Paul  

Journal of Services Marketing, Vol. 22, Iss. 5, 2008-08 ,pp. : 363-373

Emerald Group Publishing Ltd

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The relationship of differential loci with perceived quality and behavioral intentions

By Swanson Scott R   Davis J Charlene  

Journal of Services Marketing, Vol. 17, Iss. 2, 2003-02 ,pp. : 202-219

Emerald Group Publishing Ltd

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The Influence of Customer Experience Quality on Customers' Behavioral Intentions

By Kim Hyunsik   Choi Beomjoon  

Services Marketing Quarterly, Vol. 34, Iss. 4, 2013-10 ,pp. : 322-338

Routledge Ltd

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The servicescape as an antecedent to service quality and behavioral intentions

By Hooper Daire   Coughlan Joseph   Mullen Michael R.  

Journal of Services Marketing, Vol. 27, Iss. 4, 2013-06 ,pp. : 271-280

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