Service failures away from home: benefits in intercultural service encounters

Author: Warden Clyde A.   Liu Tsung-Chi   Huang Chi-Tsun   Lee Chi-Hsun  

Publisher: Emerald Group Publishing Ltd

ISSN: 0956-4233

Source: International Journal of Service Industry Management, Vol.14, Iss.4, 2003-10, pp. : 436-456

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