Author： SharmaPiyushSchool of Marketing Curtin Business School Curtin University Bentley Australia TamJackie L.M.Department of Management and Marketing Hong Kong Polytechnic University Kowloon Hong Kong KimNamwoonDepartment of Management and Marketing Hong Kong Polytechnic University Kowloon Hong Kong
Publisher： Emerald Group Publishing Ltd
E-ISSN： 1757-5826|26|1|137-155
ISSN： 1757-5818
Source： Journal of Service Management, Vol.26, Iss.1, 2015-03, pp. : 137-155
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
Access to resources
Recommend
The role of emotional satisfaction in service encounters
By Wong Amy
Managing Service Quality, Vol. 14, Iss. 5, 2004-05 ,pp. :