Why is service-dominant logic based service system better?

By Edvardsson Bo   Ng Gloria   Choo Zhi Min   Firth Robert  

International Journal of Quality and Service Sciences, Vol. 5, Iss. 2, 2013-06 ,pp. : 171-190

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Measuring and Achieving Quality Customer Service in the Public Sector

By Nwankwo Sonny   Richardson Bill  

Managing Service Quality, Vol. 4, Iss. 6, 1994-06 ,pp. : 32-36

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Media relations: powerful tools for achieving service quality

By Wells Barron   Spinks Nelda  

Managing Service Quality, Vol. 9, Iss. 4, 1999-08 ,pp. : 246-256

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The service revolution and its marketing implications: service logic vs service-dominant logic

By Grönroos Christian   Gummerus Johanna  

Managing Service Quality, Vol. 24, Iss. 3, 2014-05 ,pp. : 206-229

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Service-dominant networks: An evolution from the service-dominant logic perspective

By Löbler Helge  

Journal of Service Management, Vol. 24, Iss. 4, 2013-08 ,pp. : 420-434

Emerald Group Publishing Ltd

Access to resources Recommend Favorite