Retail bank customer preferences: personal and remote interactions

Author: Durkin Mark   McCartan-Quinn Danielle   O'Donnell Aodheen   Howcroft Barry  

Publisher: Emerald Group Publishing Ltd

ISSN: 0959-0552

Source: International Journal of Retail & Distribution Management, Vol.31, Iss.4, 2003-04, pp. : 177-189

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Abstract