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International Journal of Services and Operations Management, Vol. 4, Iss. 2, 2008-01 ,pp. : 218-242

Inderscience Publishers

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Drivers of customers' service experiences: a study in the restaurant industry

By Walter Ute   Edvardsson Bo   Öström Åsa  

Managing Service Quality, Vol. 20, Iss. 3, 2010-01 ,pp. : 236-258

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Consumer perceptions of service constellations: implications for service innovation

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Developing a framework for rewards in combined production/service businesses: The case of tipping in the restaurant industry

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International Journal of Service Industry Management, Vol. 15, Iss. 5, 2004-12 ,pp. : 444-459

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Purchasing strategies and decision-making processes in the food service industry: a case study of UK restaurant chains

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