Consumer perceptions of service constellations: implications for service innovation

Author： Riel Allard C.R. van   Calabretta Giulia   Driessen Paul H.   Hillebrand Bas   Humphreys Ashlee   Krafft Manfred   Beckers Sander F.M.  

Publisher： Emerald Group Publishing Ltd

ISSN： 1757-5818

Source： Journal of Service Management, Vol.24, Iss.3, 2013-06, pp. : 314-329

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