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Author: Pantazi Malamatenia-Alma A. Georgopoulos Nikolaos B.
Publisher: Emerald Group Publishing Ltd
ISSN: 0960-4529
Source: Managing Service Quality, Vol.16, Iss.4, 2006-07, pp. : 421-434
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
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