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Author: Keiningham Timothy L. Aksoy Lerzan Cooil Bruce Peterson Kenneth Vavra Terry G.
Publisher: Emerald Group Publishing Ltd
ISSN: 0960-4529
Source: Managing Service Quality, Vol.16, Iss.5, 2006-09, pp. : 442-459
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
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