Nonlinear impact of online retail characteristics on customer satisfaction and loyalty

Author: Marcon Margarete de Fátima   Marcon Margarete de Fátima   Marcon Margarete de Fátima   Marcon Margarete de Fátima   Marcon Margarete de Fátima  

Publisher: Emerald Group Publishing Ltd

ISSN: 1756-669X

Source: International Journal of Quality and Service Sciences, Vol.7, Iss.2-3, 2015-06, pp. : 152-169

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