![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
Author: Kvist Anna-Karin Jonsson Klefsjö Bengt
Publisher: Emerald Group Publishing Ltd
ISSN: 0960-4529
Source: Managing Service Quality, Vol.16, Iss.5, 2006-09, pp. : 520-537
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
Dimensions of service quality: a study in Istanbul
By Akan Perran
Managing Service Quality, Vol. 5, Iss. 6, 1995-06 ,pp. :
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
By Shirouyehzad Hadi Lotfi F. Hosseinzadeh Shahin Arash Aryanezhad Mir. B. Dabestani Reza
International Journal of Services and Operations Management, Vol. 12, Iss. 3, 2012-07 ,pp. :
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
Prioritizing service quality dimensions
By Chowdhary Nimit Prakash Monika
Managing Service Quality, Vol. 17, Iss. 5, 2007-09 ,pp. :
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
A QFD/ approach for service quality deployment: a case study
By Pun K.F. Chin K.S. Lau Henry
Managing Service Quality, Vol. 10, Iss. 3, 2000-06 ,pp. :