Effects of service quality dimensions on behavioural purchase intentions: A study in public-sector transport

Author： Pérez Manuel Sánchez   Abad Juan Carlos Gázquez   Carrillo Gema María Marín   Fernández Raquel Sánchez  

Publisher： Emerald Group Publishing Ltd

ISSN： 0960-4529

Source： Managing Service Quality, Vol.17, Iss.2, 2007-03, pp. : 134-151

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