The influence of electronic service quality on loyalty in postal services: the mediating role of satisfaction

By Águila-Obra Ana Rosa Del   Padilla-Meléndez Antonio   Al-dweeri Rami M.O.O.  

Total Quality Management & Business Excellence, Vol. 24, Iss. 9-10, 2013-10 ,pp. : 1111-1123

Routledge Ltd

Access to resources Recommend Favorite

The relationship between non-queue, pre-process waiting time and service satisfaction

By Ellis R. Susan   Johnson Lester W.   Gudergan Siegfried P.  

International Journal of Services Technology and Management, Vol. 6, Iss. 1, 2005-03 ,pp. : 91-100

Inderscience Publishers

Access to resources Recommend Favorite

Loyalty, perceived value and relationship quality in healthcare services

By Moliner Miguel A.  

Journal of Service Management, Vol. 20, Iss. 1, 2009-03 ,pp. : 76-97

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Investigating the structural relationship between loyalty programme service quality, satisfaction and loyalty for retail loyalty programmes: evidence from Malaysia

By Omar Nor Asiah   Wel Che Aniza Che   Aziz Norzalita Abd   Alam Syed Shah  

Measuring Business Excellence, Vol. 17, Iss. 1, 2013-03 ,pp. : 33-50

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The effects of satisfaction and loyalty on profits and growth: products versus services

By Edvardsson Bo   Johnson Michael D.   Gustafsson Anders   Strandvik Tore  

Total Quality Management, Vol. 11, Iss. 7, 2000-09 ,pp. : 917-927

Routledge Ltd

Access to resources Recommend Favorite