Sports service quality for event venues: evidence from Malaysia

By Voon Boo Ho   Lee Nagarajah   Murray Duncan  

Sport, Business and Management: An International Journal, Vol. 4, Iss. 2, 2014-05 ,pp. : 125-141

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Service expectations of older generation Y customers: An examination of apparel retail settings

By Ma Yoon Jin   Niehm Linda S.  

Managing Service Quality, Vol. 16, Iss. 6, 2006-11 ,pp. : 620-640

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Consumers' evaluation of the quality of service in department stores: evidence from a case study of Hyperstar and Shahrvand in Iran

By Karami Masoud   Olfati Omid   Aliabadi Mehdi   Hejazinia Maryam   Tajeddini Keyvan  

Middle East J. of Management, Vol. 1, Iss. 2, 2013-10 ,pp. : 101-117

Inderscience Publishers

Access to resources Recommend Favorite

Investigating the structural relationship between loyalty programme service quality, satisfaction and loyalty for retail loyalty programmes: evidence from Malaysia

By Omar Nor Asiah   Wel Che Aniza Che   Aziz Norzalita Abd   Alam Syed Shah  

Measuring Business Excellence, Vol. 17, Iss. 1, 2013-03 ,pp. : 33-50

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Identifying the gaps between customer expectations and perceptions on service quality dimensions of Islamic banks in Malaysia

By Islam Rafikul   Ahmed Selim   Razak Dzuljastri Abdul  

International Journal of Quality and Service Sciences, Vol. 7, Iss. 4, 2015-11 ,pp. : 424-441

Emerald Group Publishing Ltd

Access to resources Recommend Favorite