![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
Author: Miller Mary
Publisher: Emerald Group Publishing Ltd
ISSN: 0960-4529
Source: Managing Service Quality, Vol.5, Iss.1, 1995-01, pp. : 26-29
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
Customer satisfaction and loyalty: the critical elements of service quality
By Disney John
Total Quality Management, Vol. 10, Iss. 4-5, 1999-07 ,pp. :
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)