Author: Yuen Kum Fai Van Thai Vinh
Publisher: Emerald Group Publishing Ltd
ISSN: 1756-669X
Source: International Journal of Quality and Service Sciences, Vol.7, Iss.2-3, 2015-06, pp. : 170-183
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
Customer satisfaction and loyalty: the critical elements of service quality
By Disney John
Total Quality Management, Vol. 10, Iss. 4-5, 1999-07 ,pp. :
By Rigopoulou Irini D. Chaniotakis Ioannis E. Lymperopoulos Constantine Siomkos George I.
Managing Service Quality, Vol. 18, Iss. 5, 2008-09 ,pp. :