

Author: Koh Toong Chinn
Publisher: Inderscience Publishers
ISSN: 1748-1252
Source: International Journal of Enterprise Network Management, Vol.5, Iss.4, 2012-02, pp. : 381-401
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content




After-sales service - necessary evil or strategic opportunity?
Managing Service Quality, Vol. 7, Iss. 3, 1997-03 ,pp. :






By Rigopoulou Irini D. Chaniotakis Ioannis E. Lymperopoulos Constantine Siomkos George I.
Managing Service Quality, Vol. 18, Iss. 5, 2008-09 ,pp. :