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Emerald Group Publishing Ltd

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Designing an evaluation framework for knowledge management systems by using balanced scorecard

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International Journal of Business Information Systems, Vol. 11, Iss. 1, 2012-08 ,pp. : 110-125

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Using the balanced scorecard to manage performance in public sector organizations: Issues and challenges

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International Journal of Public Sector Management, Vol. 25, Iss. 3, 2012-03 ,pp. : 166-191

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Performance measurement system implementation using Balanced Scorecard and statistical methods

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International Journal of Productivity and Performance Management, Vol. 60, Iss. 5, 2011-06 ,pp. : 493-511

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Customer relationship-based strategic planning using balanced scorecard – a case study

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International Journal of Enterprise Network Management, Vol. 4, Iss. 2, 2010-01 ,pp. : 201-228

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