An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction: A New Zealand study

By Rod Michel   Ashill Nicholas J.   Shao Jinyi   Carruthers Janet  

Marketing Intelligence & Planning, Vol. 27, Iss. 1, 2009-02 ,pp. : 103-126

Emerald Group Publishing Ltd

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Are TQM practices supporting customer satisfaction and service quality?

By Ooi Keng-Boon   Lin Binshan   Tan Boon-In   Chong Alain Yee-Loong  

Journal of Services Marketing, Vol. 25, Iss. 6, 2011-09 ,pp. : 410-419

Emerald Group Publishing Ltd

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Assessing customer satisfaction in parcel delivery industry: an empirical study among university customers

By Li Bingguang   Riley Michael W.   Hsieh Chang-Tseh  

International Journal of Services and Standards, Vol. 1, Iss. 2, 2004-11 ,pp. : 172-192

Inderscience Publishers

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The Impact of Ethical Sales Behaviour on Customer Satisfaction, Trust and Loyalty to the Company: An Empirical Study in the Financial Services Industry

By Román Sergio  

Journal of Marketing Management, Vol. 19, Iss. 9-10, 2003-11 ,pp. : 915-939

Routledge Ltd

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Reconsidering Nonlinearity and Asymmetry in Customer Satisfaction and Loyalty Models: An Empirical Study in Three Retail Service Settings

By Streukens Sandra  

Marketing Letters, Vol. 15, Iss. 2-3, 2004-07 ,pp. : 99-111

Springer Publishing Company

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