Examining the application of six sigma in the service exchange

By Noone Breffni M.   Namasivayam Karthik   Tomlinson Heather Spitler  

Managing Service Quality, Vol. 20, Iss. 3, 2010-01 ,pp. : 273-293

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Six sigma for service processes

By Antony Jiju  

Business Process Management Journal, Vol. 12, Iss. 2, 2006-03 ,pp. : 234-248

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Six Sigma in services – challenges and opportunities

By Natarajan R. Nat   Morse Jason  

International Journal of Productivity and Quality Management, Vol. 4, Iss. 5-6, 2009-05 ,pp. : 658-675

Inderscience Publishers

Access to resources Recommend Favorite

Lean Six Sigma in a service context: A multi-factor application approach in the telecommunications industry

By Psychogios Alexandros G.   Atanasovski Jane   Tsironis Loukas K.  

International Journal of Quality & Reliability Management, Vol. 29, Iss. 1, 2012-01 ,pp. : 122-139

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

A conceptual framework for application of Six Sigma improvement methodology in non-formal service sector

By Talankar Amol  

International Journal of Six Sigma and Competitive Advantage, Vol. 6, Iss. 4, 2011-06 ,pp. : 321-338

Inderscience Publishers

Access to resources Recommend Favorite