The importance of service quality for competitive advantage – with special reference to industrial product

Author： Dominic P.D.D.   Goh Kim Nee   Wong Diana   Chen Yoke Yie  

Publisher： Inderscience Publishers

ISSN： 1746-0972

Source： International Journal of Business Information Systems, Vol.6, Iss.3, 2010-09, pp. : 378-397

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