

Author: Sole Francesco Carlucci Daniela
Publisher: Inderscience Publishers
ISSN: 1460-6720
Source: International Journal of Services Technology and Management, Vol.14, Iss.4, 2010-10, pp. : 376-390
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content


Business innovation through customer-value creation
The Journal of Management Development, Vol. 19, Iss. 1, 2000-01 ,pp. :






By Wang Yonggui Lo Hing Po Chi Renyong Yang Yongheng
Managing Service Quality, Vol. 14, Iss. 2-3, 2004-04 ,pp. :