Creating operational shift schedules for third-level IT support: challenges, models and case study

Author： Wasserkrug Segev   Taub Shai   Zeltyn Sergey   Gilat Dagan   Lipets Vladimir   Feldman Zohar   Mandelbaum Avishai  

Publisher： Inderscience Publishers

ISSN： 1741-539X

Source： International Journal of Services Operations and Informatics, Vol.3, Iss.3-4, 2008-11, pp. : 242-257

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