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Journal of Services Marketing, Vol. 18, Iss. 3, 2004-05 ,pp. : 187-197

Emerald Group Publishing Ltd

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Service failure and loyalty: an exploratory empirical study of airline customers

By Bejou David   Palmer Adrian  

Journal of Services Marketing, Vol. 12, Iss. 1, 1998-01 ,pp. : 7-22

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Transferring knowledge for organisational customers by knowledge intensive business service marketing firms: An exploratory study

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Marketing Intelligence & Planning, Vol. 31, Iss. 4, 2013-06 ,pp. : 421-442

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Validating the retail service quality scale for US and Korean customers of discount stores: an exploratory study

By Kim Soyoung   Jin Byoungho  

Journal of Services Marketing, Vol. 16, Iss. 3, 2002-06 ,pp. : 223-237

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Form and function of luxury flagships: An international exploratory study of the meaning of the flagship store for managers and customers

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Journal of Fashion Marketing and Management, Vol. 17, Iss. 1, 2013-02 ,pp. : 49-64

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