Relationship quality in a coproduction context and the moderating effects of relationship orientation

By Wu Shih-Hao   Huang Stephen Chi-Tsun   Tsai Ching-Yi Daphne   Chen Hsin-I  

Total Quality Management & Business Excellence, Vol. 24, Iss. 9-10, 2013-10 ,pp. : 1062-1083

Routledge Ltd

Access to resources Recommend Favorite

Some moderating effects on the service quality-customer retention link

By Ranaweera Chatura   Neely Andy  

International Journal of Operations & Production Management, Vol. 23, Iss. 2, 2003-02 ,pp. : 230-248

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Opening the black box: Finding the source of cost inefficiency

By Carbó Valverde Santiago   Humphrey David   López del Paso Rafael  

Journal of Productivity Analysis, Vol. 27, Iss. 3, 2007-06 ,pp. : 209-220

Springer Publishing Company

Access to resources Recommend Favorite

Moderating role of team identification on the relationship between service quality and repurchase intentions among spectators of professional sports

By Theodorakis Nicholas D.   Koustelios Athanasios   Robinson Leigh   Barlas Achilleas  

Managing Service Quality, Vol. 19, Iss. 4, 2009-07 ,pp. : 456-473

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The mediating role of place attachment on the relationship between service quality and loyalty in the context of skiing

By Theodorakis Nicholas D.   Tsigilis Nikolaos   Alexandris Kostas  

International Journal of Sport Management and Marketing, Vol. 6, Iss. 3, 2009-11 ,pp. : 277-291

Inderscience Publishers

Access to resources Recommend Favorite