![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
Author: Wu Shih-Hao Huang Stephen Chi-Tsun Tsai Ching-Yi Daphne Chen Hsin-I
Publisher: Routledge Ltd
ISSN: 1478-3363
Source: Total Quality Management & Business Excellence, Vol.24, Iss.9-10, 2013-10, pp. : 1062-1083
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
By Lin Chieh-Peng Ding Cherng G
International Journal of Service Industry Management, Vol. 16, Iss. 1, 2005-01 ,pp. :
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
By Choi Sujeong Cheong KiJu (KJ) Feinberg Richard A.
Managing Service Quality, Vol. 22, Iss. 5, 2012-08 ,pp. :
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)